[How To Fix] Samsung Galaxy A13 Screenshot Not Working?

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Muhammad Tayyab


If the screenshot feature is not working on your Samsung Galaxy A13, then here are some fixes that might lead you to resolve this issue.

There are multiple options available on Android smartphones to capture screenshots. But the most common and convenient option as per user experience is utilizing the physical buttons to take screenshots.

What If the physical buttons such as a combination of Volume Down and Power buttons stop functioning to capture screenshots?

Yes! It happens most of the time when you try to take a screenshot with a combination of physical buttons but in return, you got no response.

Quick Fixes

If you are using the physical buttons “Power + Volume Down” to take a screenshot, then ensure that the “Side Key” is set to “Power” instead of activating “Bixby”. Go to “Settings->Advanced features” and then tap “Side key”. Select the “Power Off menu” under the “Press and hold” category. Now, you can take a screenshot with the help of the “Power + Volume Down” buttons.

You can also use the “Accessibility button” to take a screenshot. Go to “Settings->Accessibility->Advanced Settings”. Tap “Accessibility button/gesture” and then tap “Select actions”. Now, select the “Assistant menu” and tap “Allow”.

Samsung Galaxy A13 Screenshot Not Working

Try to reset the phone settings and then check if the screenshot starts working on your Samsung Galaxy A13,

  • Head over to the “Settings”.
  • Next, tap “General Management”.
  • Scroll down a bit and tap “Reset”.
  • Further, tap “Reset all Setting”.
  • Finally, tap the “Reset Settings” button. Note (This will just reset the settings to default and will not affect your personal data or accounts).

In case, if you want an alternative option to take screenshots without physical keys, then use gesture Motions. Let’s start the troubleshooting process with the help of some advanced proven fixes.


Use The Correct Combination Of Physical Buttons:

You need to check whether the method you are using to capture screenshots is valid or not in the form of physical buttons. If you are not using the correct combination of physical keys, then it could be the reason that is stopping your phone to take screenshots.

How To Screenshot on Samsung A13?

The most common method that is followed on Android smartphones to capture screenshots is:

Press and Hold Volume Down and Power buttons simultaneously until the screenshot gets captured.

In case, if the above doesn’t work for you, then you should try this:

Just press the Volume Down and Power buttons simultaneously. Don’t hold it, just press it once and see if it works.

Screenshot with Hardkeys method

Close All Open Apps From the Recent Apps Screen:

Try to remove all the opened apps from the recent app’s windows. There is a high chance some of the third-party apps that are already opened and running in the background might be preventing your phone to take a screenshot.

here is how you can do that,

  • Tap the recent app button located in the navigation bar at the bottom.
  • Once, the recent app window is opened, swipe up all the apps to close all of them.
close recent apps

After clearing the recent app window, now try to take a screenshot.

Avoid Incognito Mode:

Taking screenshots in incognito mode won’t work as Google has terminated this functionality. Therefore, you need to check if you are in Incognito mode, first, switch to normal mode on the browser, and then try to take screenshots.

Avoid incognito mode

Check Storage Capacity:

Most of the time, many features start malfunctioning due to low storage capacity, and like so this one. Therefore, when your phone is low on storage, and you try to take a screenshot, then it will not capture the screenshot due to low storage capacity and will neither find a place to save them.

Trying to free up disk space might resolve this issue. Here’s how you can do that,

  • Head over to “Settings”.
  • Next, tap “Battery and device care”.
  • Further, tap the “Storage” option.
  • Finally, empty the “Trash” or “Recycle bin”, uninstall “unused apps” and also delete “duplicate files”.

Reboot Your Phone:

Most of the solution providers are of the view that rebooting your phone in a certain situation could resolve many issues. Types of issues that are related to software can be fixed by just restarting your phone.

perform soft reset

Therefore, whenever you came across such issues, try the method of restarting your phone first.

Approach Safe Mode:

Another best way to tackle software-related issues is by entering your phone into safe mode. Safe mode only runs the built-in applications that were installed by the OEMs.

Thus, you can figure out easily if the third-party apps installed on your phone are causing this issue.

boot your phone into safe mode

Steps To Enter Safe Mode

  • You need to tap and hold on to the Power button until you the power options appear on your phone screen.
  • Among these options, press and hold the power option until the “Boot to safe mode” appears on the screen.

Update the Software:

Sometimes, we avoid installing the recent update on our phone as it might also be the reason that causes our phone to land in an unexpected situation like this.

Once, the updates are downloaded on your phone automatically, don’t delay installing them on your phone for no reason.

Install the software update as soon as possible to avoid unexpected issues.

How To Update Software of smartphone

Follow the steps below:

  • Head over to “Settings” on your phone.
  • Next, scroll down a bit and tap on “Software Update -> Download and install”.
  • Wait as it will automatically check for recent updates if available any.
  • If you get the update in response, then download and install it on your phone.

Gesture Motions:

You can also avoid using the physical buttons and start using gesture motions to capture the screenshots. Depending on your smartphone model, there are different types of gesture motions used for taking screenshots. Below are some of the most common gesture motions in popular brands:

  • Palm Swipe
  • Swiping Three Fingers

Steps To Turn ON Gesture Motions on Samsung Galaxy A13:

In Samsung Devices:

“Settings->Advanced Features-> Motion and Gesture->Palm swipe to capture is turned ON”.


I hope by going through all these methods, you can resolve this issue. You can follow these methods if you are using physical buttons to capture the screenshots.

you can also use alternative options such as gesture motions to capture the screenshots on your Android devices.

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