Samsung Microphone Not Working During Calls? Try these Fixes

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Muhammad Tayyab


Sometimes it happens during a call when the receiver is not hearing our voice. This can be caused because of the issue with the microphone. Yes! there is a high chance that the microphone of our smartphone is not working properly. As per the reports, this issue has most often appeared in Samsung devices.

Are you also facing a microphone not working issue on your Samsung device? If yes, then try these quick fixes to eliminate this particular issue.

Quick Fixes

1. Reboot your phone.

  • Simultaneously, press and hold the “Volume Up” and “Power” buttons until the power options appear on the screen.
  • Next, select the “Power OFF” option and wait for your phone to completely turn OFF.
  • Now, wait for several minutes (2-3) and then press the Power button to turn ON your smartphone.

2. Give Privacy Access To Microphone (For One UI 4.0 based Android 12 and later).

  • Head over to the “Settings” on your phone
  • Next, scroll down a bit and select “Privacy”.
  • Now, turn ON the “Microphone access” option.

3. Update the phone Software.

  • Head over to the “Settings” on your phone
  • Next, scroll down to the bottom and select “Software Update”.
  • Now, tap “Download and install” option.

Samsung Microphone Not Working During Calls

If the issue is not resolved with the above fixes, then don’t worry. We have covered numerous other proven fixes that have eliminated the issue for most Samsung users. Just catch up with this ultimate guide to the end and you are good to go.

  1. Enter Safe Mode
  2. Disable Bluetooth
  3. Remove the Case
  4. Try to Clean the Microphone Hole
  5. Disable Bixby Voice
  6. Reset All Settings
  7. Wipe System Cache
  8. Factory Data Reset

Enter Safe Mode

Safe mode is one of the best methods in the troubleshooting process. It diagnoses your phone for any kind of software-related issues. If you found no issue in safe mode, then it means some third-party apps are interfering and causing the issues.

  • Simultaneously, press and hold the “Power” and “Volume down” buttons until you see the power options appear on the screen.
  • Next, Long press the Power icon for several seconds until you see the pop-up “Safe Mode”.
  • Now tap the “Safe Mode” icon to confirm.
  • After that, your phone will boot into “Safe mode”.
  • Finally, you will be able to see the “Safe mode” label at the bottom left corner of the screen.

Try to delete all the recent third-party apps that are the real culprits.

Give Microphone Permission for individual Apps

In case, you are facing issues with the microphone on a particular app, then the issue might be with the app’s settings. You might not have been given access to the microphone. Therefore, go through the app’s settings and give permission to the microphone.

give permissions to apps
  • Head over to “Settings” on your phone.
  • Next, scroll down a bit and tap “Apps”.
  • Further, select the particular app to enable microphone permission on it.
  • Now, tap “Permissions” and then select “Microphone”.
  • Finally, select the “Allow only while using the app” option.

Disable Bluetooth

If any device is connected to your smartphone via Bluetooth, then the microphone of the other device such as headphones or earbuds will be used instead of your phone microphone.

Therefore, turn OFF the Bluetooth on your smartphone and then check.

Remove the Case

The phone might not be properly fitted in the case or the cutouts for the microphone might not be as precise as intended to be. Therefore, it’s better to remove the case and then check whether the microphone is working or not.

If the microphone starts working properly without the phone case, then the issue is with the phone case. The microphone hole might have been blocked in the phone case due to which the issue occurred. Buy some branded phone cases that have cutouts for all the components accurately.

Try to Clean Microphone Hole

Tiny dust particles in the microphone of your smartphone might also cause severe interruptions. Therefore, it is recommended to check the microphone hole for any kind of dust particles. If the microphone on your smartphone is not working, then do consider cleaning it carefully with a tiny brush or something else.

Disable Bixby’s Voice

Your phone’s Bixby voice assistant runs continuously in the background regardless of any requests if it is turned on. There is also a high chance, Bixby’s voice might be interfering with other apps and so the phone call app that uses a microphone. Therefore, force stop Bixby’s voice.

force stop app
  • Head over to “Settings” on your phone.
  • Next, scroll down a bit and tap “Apps”.
  • Further, select “Bixby’s voice” from the list of apps.
  • Finally, tap the “Force Stop” button at the bottom.

Reset All Settings

Sometimes, the changes made to settings might conflict and cause severe interruptions. The microphone issue might also be the result of these changes. Therefore, you should try to reset all the settings on your phone. This won’t harm any of your personnel data, accounts, or settings for the downloaded apps on your phone.

reset all settings OR apps preferences
  • Head over to the “Settings”.
  • Next, tap “General Management”.
  • Further, scroll down a bit and tap “Reset” and then “Reset All Settings”.
  • Finally, tap the “Reset Settings” button.

Wipe System Cache

Another fix that can lead you to eliminate this particular issue is by booting into the recovery mode of your smartphone. By doing so, you will be then able to wipe the cache partition. This method removes all the temporary files that might be causing issues to your device.

Steps To Follow below:

  • Switch OFF your smartphone.
  • To enter into recovery mode, press and hold the “Power” and “Volume UP” buttons until you boot into recovery mode successfully.
  • Once in recovery mode, use the volume buttons to switch between different options and the power button to select the desired option.
  • In recovery mode options, select the “Wipe Cache Partition” option and continue by pressing the “Yes” to confirm.
  • When you are done with it, now reboot your phone by selecting the “Reboot the System Now” option.

That’s it, you are done with clearing the system cache. Once your smartphone boots up successfully, then check whether the microphone is working during the call or still the problem persists.

Perform Factory Reset

This method is very effective and worth considering when facing any kind of issue on your device. This will restore all the settings to the factory default settings. But you need to take a complete backup of your important data as it will wipe all the available data on your device.

How To Perform Factory Data Reset

Here are the steps below:

  • Head over to “Settings” on your smartphone.
  • Next, tap “General Management”.
  • Scroll down to the bottom and you will see the “Reset” option. Just tap on it.
  • Here, you will see various reset options.
  • Tap on the one labeled “Factory Data Reset”.
  • Now, it will provide you with information stating that all the data will be erased from your phone.
  • Simply scroll down to the bottom and tap on the “Reset” button.

Now, wait for the process to complete, once it is finished, the phone will boot up and will be directed to the Welcome screen. Now, set up your phone accordingly by following the on-screen instructions.

Related: How To Fix Gmail Notifications Not Working on Samsung?


If you realize the microphone of your phone is not working during the call, then you should reboot your phone in the first place. After the bootup, check the phone case, if the microphone hole is visible behind the cutouts or blocked.

Moreover, update the phone software. If the problem still persists, then reset all settings on your phone. At last, you should consider the factory data reset operation that will restore your phone to the original manufacturer settings.

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