Samsung S23 Ultra Scrolling Screenshot Not Working? [Fixed]

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Muhammad Tayyab


A scrolling screenshot is an advanced enhancement to the screenshot feature that allows capturing screenshot of the scrollable content. This feature is useful when the content appears to be more than the phone screen and had a scrollable button. No matter how big the content is, you can take the complete screenshot to the end of the page.

Is the scrolling screenshot not working on your Samsung Galaxy S23 Ultra? If yes, then there might be several reasons behind this issue:

  • The content might not be scrollable.
  • Some third-party apps might be causing this issue.
  • Cluttered data stored in the system cache.

To cope with this issue, you need to run the troubleshooting process with the help of some proven fixes discussed in this guide.

Samsung Galaxy S23 Ultra Scrolling Screenshot Not Working?

To resolve the scrolling screenshot not working issue on your Samsung Galaxy S23 Ultra, follow the below fixes with easy-to-follow instructions.

  1. Check The Compatibility
  2. Reboot your Phone
  3. Inspect the Content
  4. Adopt the Proper Method
  5. Make Use of Physical Buttons
  6. Clear System Cache
  7. Enter Safe Mode
  8. Update the Phone Software
  9. Perform Factory Reset

Let’s briefly explain each one of them, so that you should learn how to resolve this issue and bring the scrolling screenshot into a working state on Samsung Galaxy S23 Ultra.


Check The Compatibility

As the name suggests, this feature is applicable and will work on almost all the apps on Android 12 that contains scrollable content. These apps include the famous Facebook, Instagram, Youtube, Twitter, Snapchat, and Gmail along with other built-in and third-party apps such as Contact, Photos, etc.

Apart from this, If we talk about browser apps such as Google Chrome, then this feature is unable to serve you there. This is because the Chrome browser already has its own native scrollable screenshot feature that can be utilized within the browser itself.

So, if you are using this feature on the chrome browser and come to know that the scrolling screenshot is not working there, then that is the reason.

Reboot your Phone

Most of the time, you will find yourself going through a situation where some of the apps will not work or malfunction due to random issues. In that particular condition, It is recommended to reboot your phone instantly, so that every app revives itself from a fresh start to initiate an operation from the beginning.

Inspect the Content

The scrollable screenshot feature requires scrollable content. This means if the page cannot be scrolled due to the availability of limited content, then this feature will not work.

This feature is only applicable to scrollable content. Therefore, you should try it on the pages that have enough content to activate the scrollable screenshot feature.

When you take a screenshot of scrollable content, you will see the capture more button that allows you to capture the screenshot of scrollable content.

Adopt the Proper Method

There is no separate way of taking a scrollable screenshot, either with physical buttons or using the settings app and quick settings menus. This feature is an enhanced version of the screenshot itself.

Therefore, when you take a screenshot on your phone as you do earlier, you will see the capture more button at the bottom next to the edit icon. Just tap on it and then select the content you want to capture with the help of the top, bottom, left, and right nodes, and then finally hit the “Save” option.

Make Use of Physical Buttons

The recommended method to take a scrolling screenshot is via making use of the physical buttons. It is being noticed that the capture more button only shows up when you try to take a screenshot using physical buttons.

Therefore, avoid making use of other methods for taking scrolling screenshots such as using the most common recent app’s method. By using this method, the capture more button does not appear.

As this is the initial version of the scrolling screenshot feature, maybe in the future Google comes up with providing a bit more flexibility to this feature to enhance the compatibility with other methods also.

Clear System Cache

Another fix that can lead you to eliminate this particular issue is by booting into the recovery mode of your smartphone. By doing so, you will be then able to wipe the cache partition. This method removes all the temporary files that might be causing issues to your device.

Steps To Follow below:

  • Switch OFF your smartphone.
  • To enter into recovery mode, press and hold the “Power” and “Volume UP” buttons until you boot into recovery mode successfully.
  • Once in recovery mode, use the volume buttons to switch between different options and the power button to select the desired option.
  • In recovery mode options, select the “Wipe Cache Partition” option and continue by pressing the “Yes” to confirm.
  • When you are done with it, now reboot your phone by selecting the “Reboot the System Now” option.

That’s it, you are done with clearing the system cache. Once your smartphone boots up successfully, then check whether the scrolling screenshot is working or not.

Enter Safe Mode

Safe mode is one of the best methods in the troubleshooting process. In safe mode, all the third-party apps are disabled and you will be able to use only the built-in apps to diagnose the issue. If the phone is working properly in safe mode, then there could be any third-party app causing this issue.

Try to delete all the recent third-party apps that are the real culprits.

  • Simultaneously, press and hold the “Power” and “Volume down” buttons until you see the power options appear on the screen.
  • Next, Long press the Power icon for several seconds until you see the pop-up “Safe Mode”.
  • Now tap the “Safe Mode” icon to confirm.
  • After that, your phone will boot into “Safe mode”.
  • Finally, you will be able to see the “Safe mode” label at the bottom left corner of the screen.

Update the Phone Software

Most of the problems occur due to an outdated version of software running on the device. Hence, you need to check for the latest update and if available, then download and install it on your smartphone.

How To Update Software of smartphone
  • Head over to “Settings” on your phone.
  • Next, scroll down a bit and tap on “Software Update -> Download and install”.
  • Wait as it will automatically check for recent updates.

If any recent version of the update is available, then download and install it on your Samsung Galaxy S23 Ultra.

Perform Factory Reset

This method is very effective and worth considering when facing any kind of issue on your device. This will restore all the settings to the factory default settings. But you need to take a complete backup of your important data as it will wipe all the available data on your device.

How To Perform Factory Data Reset

Here are the steps below:

  • Head over to “Settings” on your smartphone.
  • Next, tap “General Management”.
  • Scroll down to the bottom and you will see the “Reset” option. Just tap on it.
  • Here, you will see various reset options.
  • Tap on the one labeled “Factory Data Reset”.
  • Now, it will provide you with information stating that all the data will be erased from your phone.
  • Simply scroll down to the bottom and tap on the “Reset” button.

Now, wait for the process to complete, once it is finished, the phone will boot up and will be directed to the Welcome screen. Now, set up your phone accordingly by following the on-screen instructions.

Related: [Multiple Methods] How To Take Screenshots on Samsung Galaxy S23 Ultra?


If you are facing issues with scrolling screenshots on your Samsung Galaxy S23 Ultra, then you need to,

  • Reboot your phone
  • Update the software
  • Use the hardware keys method to capture a screenshot.
  • Clear system cache
  • Perform a factory reset.

By following these fixes, you will easily resolve the scrolling screenshot not working issue on your Samsung Galaxy S23 Ultra.

Bonus – How To Use Scrolling Screenshot in Google Chrome on Samsung Galaxy S23 5G?


Follow the steps below:

  • Open the Chrome browser on your Samsung Galaxy S23 5G.
  • Next, open the web page, and then tap on the three-dots icon at the top right corner of chrome.
  • Tap on the “Share” option.
  • Now, the tray will pop ups will multiple options. Select the “Long Screenshot” option.
  • Select the content you want to capture with the help of top and bottom nodes.
  • Finally, tap on the “Tick” icon to save it.

If the chrome browser does not show up with the Long screenshot option, then you might need to enable its flag. Here is how you can do that,

Launch the Chrome app and then type this “chrome://flags” in the address bar.

Next, where you see the search bar with the placeholder “Search flags”, type there “Long Screenshot”.

It will respond with a result showing “Chrome Share Long Screenshot” with a drop-down box underneath it. Tap on the drop-down box and select the “Enable” option.

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